At Prisma, we aim to deliver every order carefully, completely, and in good condition.
This Return and Exchange Policy applies to orders placed through our website and shipped to the following countries:
Belgium, United Arab Emirates, Ghana, South Africa, Netherlands, Kenya, Nigeria, and Ireland.
By placing an order electronically through our website, the buyer is deemed to have accepted the sales terms, delivery conditions, and this Return and Exchange Policy presented on the website.
Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that the order information is complete and the delivery address is serviceable.
The purchased product must be delivered complete and in accordance with the product specifications stated in the order.
Returns are accepted only for defective, damaged, incorrect, or non-conforming products.
A product may be eligible for return if it arrives damaged, has a manufacturing defect, the wrong product was delivered, the product does not match the order details, or the product is incomplete or unusable due to a fault.
Returns are not accepted for products that are not defective, unless mandatory consumer protection laws in the customer’s country require otherwise.
To request a return, the buyer must contact Prisma with the order number, product photos, and a short explanation of the issue.
Exchanges are accepted for eligible defective, damaged, incorrect, or non-conforming products.
If the delivered product is faulty, damaged, or different from the product ordered, Prisma may offer an exchange with the same product or an equivalent replacement product, depending on stock availability.
If the same product is not available, Prisma may offer an alternative solution such as an equivalent replacement or refund, depending on the situation.
The buyer should inspect the product upon delivery.
If the package or product is visibly damaged, broken, incomplete, or defective, the buyer should document the issue with photos and contact Prisma as soon as possible.
Products damaged due to misuse, improper handling, customer-caused damage, or use contrary to the product’s intended purpose are not eligible for return or exchange.
Returned products must be unused, complete, and returned with their original packaging, accessories, and invoice where applicable.
The product must be returned in a condition suitable for inspection.
Products that are damaged, used, incomplete, or missing original components due to the buyer’s fault may not be accepted for return or exchange.
If the return is caused by a defective, damaged, incorrect, or non-conforming product, return shipping costs may be covered by Prisma after the issue is reviewed and approved.
The buyer must contact Prisma before sending any product back.
Returns sent without prior approval may be rejected.
If the product does not meet the return conditions after inspection, the return may be rejected and any additional shipping costs may be the responsibility of the buyer.
After the returned product is received and inspected, Prisma will notify the buyer about the approval or rejection of the return request.
If the return is approved, the refund will be processed through the original payment method within the applicable processing period.
Bank, card issuer, or payment provider processing times may vary depending on the buyer’s country and payment method.
Returns are not accepted for products that are not defective, products damaged due to misuse, products used contrary to their intended purpose, products returned incomplete, or products returned without prior approval.
This does not affect any mandatory consumer rights that may apply under the laws of the buyer’s country.
If the buyer does not pay for the purchased product or cancels the payment through bank, card issuer, or payment provider records, Prisma’s obligation to deliver the product ends.
If the product has already been delivered and the payment is not received by Prisma, the buyer may be required to return the product.
After the product is delivered, if it is determined that the payment method used by the buyer was used unlawfully or without authorization, and the product price is not paid to Prisma by the relevant bank, card issuer, or financial institution, the buyer may be required to return the product subject to the order.
If unforeseen circumstances, force majeure, logistics disruptions, customs-related issues, or other events beyond Prisma’s reasonable control prevent timely delivery, the buyer will be informed.
In such cases, the buyer may be offered cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is eliminated.
Name/Title: Muhammet Erkam Sönmez
Brand: Prisma
Email: [email protected]
Phone: +90 553 858 03 08
Address: Karatay / Konya, Türkiye
Payment and delivery options may vary depending on the buyer’s country, delivery address, selected shipping method, and available payment methods on the website.
The total order amount, including product price and applicable shipping costs, is displayed to the buyer during the checkout process before the order is completed.
